Cleo’s Family Health Index™ (FHI) is a proprietary, data-driven tool that measures caregiver and family health across multiple dimensions. It’s the only advanced analytic model of its kind that proactively identifies members at higher risk of burnout or in need of timely intervention — before issues escalate.

By analyzing physical, mental, social, and financial health indicators, the FHI provides employers with actionable insights to better support their populations. These insights help guide targeted interventions, improve health outcomes, and reduce the downstream impact on productivity, retention, and healthcare spend.

Caregiving often leads to significant challenges, including chronic stress, emotional strain, physical health issues, social isolation, and work-life imbalance. To address these complex realities, the FHI measures seven key dimensions of family health: Confidence, Caregiving Balance, Self-Care, General Health, Mental Health, Connectedness, and Family Support.

Members are invited to complete the FHI at enrollment and every six months thereafter. Through a short in-app assessment, each member receives a score for each of the seven dimensions and an overall score that reflects their risk level — from low to moderate (monitoring) to high (nurturing).

Since launching in 2023, over 12,500 Cleo members have completed the FHI. Members identified as moderate or high risk receive personalized in-app Support Plans, curated resources, and guidance from a dedicated Cleo Guide, tailored to their caregiving journey.

The FHI gives employers and health plans real-time visibility into population-level caregiver risk — allowing for timely, targeted interventions that drive measurable outcomes in health, productivity, and retention.

As caregiving needs grow — especially among sandwich generation employees — organizations are facing rising healthcare costs, increased leave, and reduced productivity. Cleo’s Family Health Index™ (FHI) gives employers and health plans a proactive lens into these challenges.

Through multidimensional assessments, the FHI surfaces population-level insights into caregiver health, identifies those at risk of burnout, and tracks outcomes over time. These insights help:

• Pinpoint emerging risks before they escalate
• Inform more effective, inclusive benefit design
• Reduce point solution fatigue
• Measure the impact of targeted interventions

The FHI helps organizations align with 2025 benefit trends and take meaningful action to support caregiver health — improving outcomes for families and the bottom line.

The Family Health Index™ is embedded directly into Cleo’s platform experience — no extra tools or integrations required. As members engage with Cleo, they complete ongoing assessments that generate actionable data for your population.

Employers and health plans receive aggregated, de-identified reporting that highlights caregiver risk trends, identifies high-need segments, and tracks outcomes over time. These insights can be used to guide benefit strategy, inform resource allocation, and measure program impact.

To get started, simply connect with Cleo’s team — we’ll show you how the FHI can help surface invisible needs, drive better outcomes, and support your evolving workforce.