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A Guide to Improving Star Ratings and Quality Program Measures with Cleo

Boosting Star Ratings demands a focus on the member’s complete healthcare journey, moving beyond clinical care to address the logistical hurdles faced at home. Challenges like navigating benefits and managing care plans are often the root causes of poor medication adherence and low satisfaction scores. By bridging these gaps, health plans can improve the day-to-day health management that ultimately drives rating success.

Cleo partners with plans to solve these issues through a holistic, family-inclusive support model. By equipping members and their support systems with expert guidance, we remove the social and logistical barriers to preventive screenings and treatment compliance. This document illustrates how Cleo’s intervention strategy directly maps to and elevates the key performance measures that define Star Ratings.